Terms & Conditions

These terms and conditions form the legally binding agreement between Trade Flooring London Ltd trading as Tradeflooringuk “the Company” and the person agreeing, placing the order referred to as “the Customer”. The Company Registration Number 09175237 is registered at Unit 29, Hallmark Trading Estate, Fourth Way, Wembley, HA9 0LB.

Nothing in this agreement shall affect the Customer’s statutory rights and it is the Customer’s responsibility to ensure all details are correct.

The company may change these terms upon giving reasonable notice of such changes, in writing to the Customer.

1. Definitions
  1. The Agreement shall consist of the schedule of goods and services detailed in the Quotation, together with these Conditions of Sale and the written payment schedule.
  2. The Customer shall be the person who pays a deposit to the Company in resspect of the goods and services detailed in the Quotation.
  3. If the Customer is not an individual, the person signing the order, or making payment of a deposit, or requesting goods or services from the Company in writing shall be deemed to have the requisite authority to bind the Customer to the agreement and alter or cancel orders on behalf of the Customer.
  4. The Company shall be Trade Flooring London Ltd.
  5. The Quotation shall be the final version of the written description of Products and/or Goods provided to the Customer by the Company.
  6. The Price shall be the total sum shown in the Quotation.
  7. The Product/Goods shall be the goods and services detailed in the Quotation.
  8. The Warranty shall be the Company’s product warranty as detailed in these Conditions of Sale.
2. Order of goods
  1. By paying a deposit the Customer confirms that:
    • They agree to pay the Price shown for the Product.
    • They agree to the Company’s Conditions of Sale as detailed herein.
3. Cancellation
  1. Once these goods are ordered, the Customer may not cancel the contract
    unless the Company agrees, and the manufacturing process of the goods has not commenced.
  2. The Customer acknowledges that the goods are made to order specifically for customer and cannot be resold elsewhere by the Company. As such, these are made to the Customer’s specifications and pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Regulation 28(b) are exempt from the requirement to provide a 14-day cooling-off period.
  3. If the Client is to cancel the order within 3 days of the Order, and if the
    manufacturing process has not commenced, the Company at its discretion may cancel the order subject to 25% of total order value as the cancellation charge.
  4. If the manufacture of the goods has commenced, the Company at its
    discretion may cancel the order subject to 60% of total order value as the cancellation charge.
4. Variation of Order
  1. No order which has been accepted by the Company may be varied by the Customer unless the Company receives written confirmation within 7 days from the deposit being received, or with the agreement in writing of the Company and, at the Company’s absolute discretion, on the condition that the Customer shall indemnify the Company in full against any losses, costs, damages, charges and expenses incurred by the Company as a result of the variation including loss of profit, labour and materials.
5. Price
  1. The Price stated on the Quotation may be increased due to any additional cost to the Company resulting from any factors beyond the control of the Company, including but not limited to increases in labour costs, materials, transportation and currency fluctuations. The Company will inform the Customer of any such increase as soon as is reasonably practicable and will be given the option to pay the increase on or before the installation.
6. Payment
  1. Once these goods are ordered, the Customer may not cancel the contract unless the Company agrees, and the manufacturing process of the goods has not commenced.Payment may be made by means of cash, card or bank transfer. For all orders, a deposit is required, and the deposit amount depends on the value of the Order. All Orders require full payment before the delivery and installation.
  2. Failure to make the balance payment on the arrival of the Company’s team will result in the works being stopped by the Company and in subsequent charges.
  3. All prices include VAT unless otherwise stated.
7. Making Good
  1. Making good is limited to restitutive work required as a direct result of the installation process and is limited to the repair of the surfaces immediately surrounding the installation work.
  2. Following are excluded;
    • Re-decoration, tiling, building work of any description, removal and/or disposal of old units unless specifically agreed in the order, remedial work should any damage occur during the removal of existing flooring and furniture.
    • Assistance in moving any items into / out of the room or from existing wardrobes.
    • The Company will not take any responsibility should the Client engage the Company’s staff in any of the above without consulting the Company.
    • Disposing of any waste material, packaging or any unwanted appliances that have not been left by the Company.
    • Installation or connection of appliances, plumbing, gas fitting and electrics.
    • Moving of any electrical switches, sockets or control panels, or any other electrical works.
8. Customer’s Responsibilities
  1. Check carefully the quotation and order to make sure it is correct and meets requirements- this includes but is not limited to: the flooring products, bespoke staircases, joinery, selected colours, handles, all extras, and
    dimensions. Any changes requested on site will incur an additional charge and cause delay to the installation.
  2. Give reasonable access to the premises; this includes allowing some cutting of wood on site. If the Customer is to leave the keys to the property with the Company’s contractor/subcontractor, they must notify the Company in writing.
  3. Notify our technical surveying department of the whereabouts of hidden pipes or wires that may affect the proposed layout.
  4. Move any fragile or valuable items, which could be damaged when carrying new units into the property.
  5. Empty the room where the flooring and goods are to be installed: remove any bulky items, including sofas, beds, frames, to make enough space for the Company to carry out the work: failure to do this may result in additional charges for extra days of fitting.
  6. Should the removal of existing units be included in the order, the Customer is to make sure their belongings are removed from them before the arrival of the Company’s team.
  7. The customer must supply adequate welfare facilities on-site; this includes
    but is not limited to the use of toilet facilities. If this cannot be provided, the company will be forced to rent a portable unit and pass the cost on to the customer.
  8. The customer must arrange a parking space for the Company’s vehicle for the duration of the installation.
  9. Shortages or damages should be notified to the company within 5 working days in writing by email on or after receipt of the goods.
9. Installation dates
  1. The Company will contact the Customer to arrange installation dates based on the latest information supplied to the company by their suppliers and therefore can be subject to change. The Company will try to inform an AM or a PM arrival time of the Company’s team; however, the specific time of arrival is not feasible to provide.
  2. Any last-minute changes made to the content of the order may impact the
    delivery date.
  3. If the Customer is unable, for whatever reason, to take delivery of the goods on the confirmed delivery date, the Customer must notify the company beforehand otherwise a cancellation fee will be added to the invoice, and this needs to be paid before the next delivery and or installation.
10. Warranty
  1. The Company warrants that the goods will correspond with the agreed specification at the time of delivery and will be free from defects in material and workmanship. The Warranty is applicable from the date goods are ready for delivery and is subject to the Company’s Conditions of Sale herein provided.
  2. Where installation takes place whilst building works are in progress at the installation address, the Company shall not be liable for any damage to the Product resulting from the external works and activities, including but not limited to extremes of humidity or temperature, harmful fluids, coatings or other substances, or the activities of other on-site trades.
11. Title to Goods
  1. The title to and property in the goods shall remain with the Company and shall only be transferred to the Customer when the Customer has paid the Total Contract Sum in full, together with all other monies due and owing.
12. Liability
  1. The Company shall have no liability in respect of any defect in the goods arising from
    • Any specification supplied by the Customer contrary to the Company’s advice.
    • Fair wear and tear, wilful damage, negligence including storage in adverse conditions, abnormal working conditions, misuse, or alteration of the goods.
    • Failure to follow the Company’s written instructions contained or referred to in brochure, catalogue or specification issued by the Company in relation to the goods.
  2. The Company shall not be held liable for any existing structural defect to the
    Customer’s property, or for any damage resulting from an existing structural defect which becomes apparent at the time of installation.
  3. The Company will make every effort to minimise the disruption resulting from the removal and installation. The Company shall have no liability whatsoever in respect of
  4. damage to the Customer’s property or contents resulting directly or indirectly
    from removal or fitting works.
  5. The Company shall have no liability in respect of loss or damage resulting
    directly or indirectly from the Company’s inability to fulfil its obligations under this Agreement, where such inability is caused either directly or indirectly by events outside the Company’s control, including but not limited to severe weather or other natural disaster, acts of terrorism, strikes or the negligence of third parties.
  6. Any dates and times quoted for delivery of the goods are approximate only and the Company shall not be liable for any delay in delivery however caused. Time for delivery shall not be of the essence unless previously agreed by the Company in writing.
  7. Where any valid claim in respect of any goods which is based on any defect in the quality or condition of the goods or their failure to meet specification is notified to the Company in accordance with the terms herein the Company shall be entitled to replace the goods free of charge or at the Company’s absolute discretion refund to the Customer the price (or a proportionate part thereof if applicable) but the Company shall have no further liability to the Customer.
  8. For the avoidance of doubt, the Company shall not be liable for any indirect losses to the Customer howsoever caused.
  9. In any event the Company’s total liability to the Customer under this
    Agreement shall not exceed the Price.
13. Images
  1. Any documents issued by the Company to the Customer at any time containing texts, designs, specifications, or drawings are confidential and are the property of the Company and shall not be copied reproduced or communicated to any third party by the Customer, his workmen or agents without the prior written agreement of the Company.
  2. By entering this agreement, the Customer hereby assigns and transfers all and any intellectual property rights in any images of the Customer’s furniture, its contents and the surrounding areas to the Company and authorises and licences the Company to use, in any of its publicity material, such images.
14. Governing Law
  1. This Agreement shall be governed by and construed in all respects in accordance with the Laws of England and each party hereby submits to the exclusive jurisdiction of the English Courts.
  2. All terms, conditions and warranties (whether implied or made expressly, whether by the Company or its servants or agents or otherwise) relating to the quality and/ or fitness for purpose of the goods or any of the goods and any services provided (other than those expressed in the terms, conditions and warranties set out in this Agreement) are excluded to the maximum extent permitted by law.
  3. If one clause or part of a clause is deemed by a Court of competent jurisdiction to be unenforceable or void, then that shall not affect the enforceability of the remainder of the document.
  4. This Agreement forms the entire agreement between the parties.
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