Privacy Policy
We are committed to protecting your privacy online. Our registered office is at Unit 29, Hallmark Trading Estate, Fourth Way, Wembley London, HA9 0LB and we are a company registered in England and Wales under company number 09175237. We can be contacted at info@tradeflooringuk.co.uk
We appreciate that you do not want any personal information that you may provide distributed indiscriminately. This policy explains how we collect your information, what we do with it, and what controls you have.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or book your visit or contact us with your details at www.tradeflooringuk.co.uk (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- Other tracking technologies may be tested from time to time, and will be detailed here if they are implemented as a permanent fixture to the site.
Additionally when you order or enter your details for taking our service through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card, Paypal, Apple Pay, Google pay), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Sharing Your Personal Information
We use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We use designers, consultants, experts, surveyors, and fitters in the performance of our contract with you and, where you have provided your consent to receiving marketing information communications from us, we may share your information with our marketing agencies. However all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising by contacting us at info@tradeflooringuk.co.uk or using the links below, though this may change according to the respective websites:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en- us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States for the better use of website and business.
Data Retention
When you contact us and enquire or place an order through the Site, we will maintain your information and order details for our records unless and until you ask us to delete this information. We take your privacy very seriously and have strict review and data retention policies and will never disclose, share or sell your data without your consent, unless we are required to provide by law or authorities.
Changes
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@tradeflooringuk.co.uk or by mail using the details provided below: TRADEFLOORINGUK
Privacy Compliance Officer
Unit 29, Hallmark Trading Estate,
Fourth Way, Wembley, HA9 0LB